Writing for Interaction: Crafting the Information Experience for Web and Software Apps

Writing for Interaction focuses on the art of creating the information experience as it appears within software and web applications, specifically in the form of user interface text. It also provides strategies for ensuring a consistent, positive information experience across a variety of delivery mechanisms, such as online help and social media.

Throughout this book, you'll learn simple techniques for writing consistent text with the right tone, how to select content delivery mechanisms, and how straightforward, clear layouts help your customer interact with your application. Divided into five sections, the book completely covers the information experience design process from beginning to end. You'll cover everything from understanding your users and their needs, to creating personas, designing the IX strategy, creating your information, and evaluating the resulting information experience. This is your one-stop reference for information experience!

Illuminates writing principles and practices for use in interactive design

Includes examples, checklists, and sample processes, highlighting practical approaches to designing the information experience

Provides the complete picture: understanding customer needs, creating personas, and writing the text appearing within the user interface

Table of Contents

Part 1 Introducing Writing for InteractionChapter 1 Introducing the Information ExperienceChapter 2 Design and Development Models and Processes

Part 2 Understanding User NeedsChapter 3 Getting to Know Your UsersChapter 4 Gathering Data about Your UsersChapter 5 Creating Your Personas

Part 3 Designing Your Information Experience StrategyChapter 6 Understanding User Reading PatternsChapter 7 Applying Usability Principles to Your WritingChapter 8 Creating Writing Guidelines

Part 4 Creating Your Information ExperienceChapter 9 Designing Your Information StrategyChapter 10 Writing Text for InteractionChapter 11 Writing for Diverse Audiences

Part 5 EvaluationChapter 12 Evaluating Your Information Experience

Source: Writing for Interaction: Crafting the Information Experience for Web and Software Apps